Shipping Policy
Shipping Policy
At IT Innovation Inc, we are committed to providing the best networking routers and switches online with fast and reliable delivery. We ship to all locations worldwide and offer free shipping on international as well as express shipping service. Here are some details about our shipping policy:
Free Shipping
We offer free shipping on all orders over $100, regardless of the destination country or the weight of the package. Free shipping orders are shipped via standard delivery service, which may take up to 15 business days depending on the location. You can track your order status online using the tracking number provided in your confirmation email.
Express Shipping
If you need your order faster, you can choose express shipping at checkout for an additional fee. Express shipping orders are shipped via DHL, FedEx, UPS or other reputable carriers, which may take up to 5 business days depending on the location. You can also track your order status online using the tracking number provided in your confirmation email.
Delivery Time
The delivery time of your order depends on several factors, such as the availability of the products, the processing time, the shipping method and the destination country. We strive to process and ship your order within 24 hours after receiving your payment confirmation. However, some products may require longer processing time due to high demand or special configuration. We will notify you by email if there is any delay in your order.
Customs and Taxes
Depending on the destination country, your order may be subject to customs clearance, duties and taxes. These charges are not included in the price of the products or the shipping fee and are the responsibility of the customer. We advise you to check with your local customs office before placing an order to avoid any unexpected fees or delays.
Returns and Exchanges
We want you to be satisfied with your purchase from IT Innovation Inc. If for any reason you are not happy with your order, you can return or exchange it within 30 days of delivery, subject to our return policy. Please contact us by email at sales@itinnovationinc.com or by phone at +1 415-849-0434 or +1 213-723-1705 to request a return authorization number and instructions.